Privacy Policy

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Last Updated: January 8, 2025

Auto Claim LLC, doing business as Auto Claim Center ("Auto Claim Center," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information You Provide

When you use our services, we may collect the following personal information:

• Contact Information: Full name, phone number, email address, city, and state
• Injury Information: Type of injury, description of how the injury occurred, date of injury
• Employment Information: Current employment status, employer name (if provided)
• Case Details: Any additional information you provide about your workers' compensation claim

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 7 for more details

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Advertising platforms (Facebook, Google Ads)
• Data enhancement services
• Public records databases

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Primary Services

• To connect you with qualified attorneys and law firms specializing in workers' compensation
• To evaluate the viability of your potential claim
• To facilitate free consultations with legal professionals
• To provide you with information about your legal options

2.2 Communication

• To contact you via phone, text message, or email regarding your inquiry
• To respond to your questions and requests
• To send you updates about your case status
• To provide customer support

2.3 Marketing and Analytics

• To send you marketing communications about our services (with your consent)
• To analyze website usage and improve our services
• To conduct market research and gather feedback
• To measure the effectiveness of our advertising campaigns

2.4 Legal and Business Operations

• To comply with legal obligations and respond to legal requests
• To enforce our Terms and Conditions
• To protect our rights, privacy, safety, or property
• To prevent fraud and maintain security

3. How We Share Your Information

3.1 Marketing Partners

We share your personal information with our marketing partners, including:

• J.A. Davis & Associates LLP - A law firm specializing in workers' compensation cases
• Other Qualified Attorneys - Licensed attorneys and law firms in our network who may be able to assist with your case
• Legal Service Providers - Companies that provide services related to workers' compensation claims

Purpose of Sharing: We share your information so that these partners can:

• Evaluate your potential workers' compensation claim
• Contact you to discuss legal representation
• Provide free consultations
• Offer legal services related to your claim

Partner Privacy Practices: Each marketing partner has its own privacy policy and data practices. We encourage you to review their privacy policies when you interact with them. We are not responsible for how our marketing partners use or protect your information once it has been shared.

3.2 Service Providers

We may share your information with third-party service providers who help us operate our business:

• Web hosting and technology providers
• Customer relationship management (CRM) systems
• Email and SMS service providers
• Analytics and tracking services
• Advertising platforms (Facebook, Google)
• Payment processors

3.3 Business Transfers

If Auto Claim Center is involved in a merger, acquisition, sale of assets, bankruptcy, or similar business transaction, your information may be transferred as part of that transaction.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or subpoenas
• Government or law enforcement requests
• Legal processes or investigations
• Protection of our legal rights or the rights of others

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Consent to Contact and TCPA Compliance

By providing your phone number and checking the consent box on our forms, you provide your express written consent to receive communications from Auto Claim Center and our marketing partners.

4.1 Types of Communications

You consent to receive:

• Phone Calls: Including calls made using an automated telephone dialing system or artificial/prerecorded voice
• Text Messages: SMS and MMS messages to your mobile phone
• Emails: Electronic mail messages to your email address

4.2 Override of Do Not Call Registry

Your consent applies even if your phone number is registered on any federal or state Do Not Call registry.

4.3 Opt-Out Rights

You can opt out of communications at any time:

• Text Messages: Reply "STOP" to any text message
• Emails: Click the "unsubscribe" link in any email
• Phone Calls: Request to be placed on our internal do-not-call list
• General: Email us at matt@theautoclaimcenter.com

Please note that even if you opt out of marketing communications, we may still need to contact you regarding your active case or to fulfill legal obligations.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Active Cases: Information is retained while your case is active and for a reasonable period afterward
• Legal Requirements: We may retain information longer to comply with legal obligations
• Business Records: We may retain information for legitimate business purposes, such as dispute resolution
• Deleted Accounts: When you request deletion, we will delete or anonymize your information, except where retention is required by law

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure.

Security Measures Include:

• Encryption of data in transit using SSL/TLS
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and collect information about how you use our website.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Advertising Cookies: Track your activity for targeted advertising (Facebook Pixel, Google Ads)
• Functional Cookies: Remember your preferences and settings

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7.3 Third-Party Tracking

Our advertising partners may use tracking technologies to collect information about your activities across different websites to provide targeted advertising.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Opt-Out: Opt out of marketing communications
• Data Portability: Request a copy of your information in a portable format

8.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

8.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Third-Party Websites

Our website may contain links to third-party websites, including websites of our marketing partners. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you via email if you have provided your email address (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Auto Claim LLC (DBA Auto Claim Center)
Email: matt@theautoclaimcenter.com

13. State-Specific Disclosures

13.1 Texas Residents

If you are a Texas resident, you may have additional privacy rights under Texas law. Please contact us for more information.

13.2 Nevada Residents

Nevada residents have the right to opt-out of the sale of certain covered information. While we do not currently sell covered information as defined by Nevada law, you may submit an opt-out request by contacting us.